Privacy and Policy
Welcome to Originali.pk! We value your privacy and are committed to protecting your personal information. Please read the following policies carefully to understand our practices regarding your personal data and how we handle returns, exchanges, and shipping.
Returns, Exchange, and Shipping Policy
Exchange Information – Within 7-10 Working Days
At Originali.pk, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your item(s) and we cannot resolve the issue, you may return the unused item(s) in saleable condition within 7-10 days of receipt for an exchange of the same item. Please ensure that you uphold the terms and conditions stipulated at the time of purchase. The original invoice received at the time of delivery must be presented for an exchange.
Exchange by Post
To exchange an item by post, please send your item(s) along with the Delivery Note to the following address:
House#49-S, Taj Din Street#167, Samanabad College Road, Lahore.
Returns Information
If you encounter any problems with your purchase within 7 days of receipt, please contact us for help and assistance. Our team will be happy to assist you. Note that within this 7 day period, we can only accept returns for items that are not of satisfactory quality or are misdescribed.
Returns by Post
To return an item by post, please send your item(s) along with the Delivery Note to the address mentioned above.
Returning an Item?
For large items, you can arrange a collection by contacting us. Our team will be happy to assist you. Please do not attempt to send back items without contacting us first. When contacting us, please have your order number ready. This can be found on the front of your Delivery Note or in your Order Confirmation email.
Once we receive your item(s) at our returns center, we will send you a confirmation email. Please allow 5-7 days for the replacement to be processed, depending on the items ordered.
Exchange Policy
We offer an exchange of the same product(s) or replacement with any other product(s) of the same price.
Contact Us
For any queries, please contact us at the provided phone number. Calls from other service providers and mobile networks may vary. Our customer service is available between 9 am to 5 pm, Monday to Friday.
Shipping and Delivery Information
At Originali.pk, a nominal delivery charge will apply. The exact charge depends on the distance and weight of the package. Any additional costs will be communicated to the customer for prior consent before processing.
Company Information
Our website: Originali.pk
Our address: House#49-S, Taj Din Street#167, Samanabad College Road, Lahore.
Thank you for shopping with Originali.pk! We hope you have a pleasant shopping experience with us.